YOUR CONSUMER RIGHTS COME FIRST​

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The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Refund Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific refund policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Refund Policy.

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CHANGE OF MIND​

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We accept change of mind returns within 30 days of delivery, as long as the product is unopened and unused - for hygiene reasons we can't accept opened fragrance. Return postage for change of mind returns will be at your own cost.

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RETURNS AND REFUNDS​

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Email us at hello@bougiecharlie.com.au before sending anything back, and we'll give you the return details. Once we've received and checked your return, we'll process the refund to your original payment method within 1-3 business days. Please allow time for this to be received by your financial institution.

No refunds or returns available for sale items unless faulty.

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